Returns

You have 30 days from delivery to send something back.

What we can take back

Anything unworn, unwashed and still carrying its original tags, in the packaging it arrived in. For intimate apparel that is a hygiene rule rather than a restocking one, and we cannot make exceptions: once the tags are off, nobody else can buy it.

Sealed beauty, fragrance and body care can come back only if the seal is unbroken.

How to start one

Email [email protected] with your order number and what you would like to send back. We will reply with the return address and confirm what to include. Please do not post anything back before you hear from us - an unannounced parcel is one we cannot match to an order.

Who pays the shipping

If you changed your mind, return shipping is yours. If we sent the wrong thing, or it arrived damaged or not as described, it is ours - we will send a prepaid label and you will not be out of pocket.

Your refund

We refund to the card you paid with, within three business days of the return reaching us and passing a quick check. Your bank usually takes another few days to show it. Where the return is our mistake we refund the original shipping too.

Exchanges

We do not do exchanges, because most pieces exist here in a single size and there is rarely a second one to swap into. Send the first back for a refund and order the size you want, and if it sells out between the two we will tell you before you are left with neither.

Brand warranties

The returns policy above is ours and is the one that covers your purchase. We are an independent reseller, so a manufacturer’s own returns policy or warranty does not apply to anything bought here, and a brand’s own shops cannot take back something we sold you.